Frequently Asked Questions
Everything you need to know about your Pink Palm Puff order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request.
Do you ship internationally?
Yes, Pink Palm Puff ships to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my Pink Palm Puff apparel?
To keep your items looking vibrant, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or ironing directly on printed graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.